Privacy Policy

1. Introduction

This privacy policy explains how Manor Garage Doors ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website, request a quote, or use our garage door supply, installation and repair services. We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, Manor Garage Doors is the "data controller" responsible for your personal data.

2. Who we are and how to contact us

Manor Garage Doors is a garage door business based in Harlow, Essex, serving Harlow and the surrounding areas. If you have any questions about this policy or how we handle your personal data, you can contact us:

• By email: info@manorgaragedoors.co.uk
• By phone: 01279 452628
• By post: Manor Garage Doors Ltd, 37 Canons Gate, Harlow, Essex, CM20 1QG

3. The information we collect

We may collect and process the following categories of personal data:

• Identity and contact data — your name, address, email address and telephone number.
• Enquiry and service data — details of the products or services you are interested in, information about your property or garage, quotes and orders, and correspondence with us.
• Transaction data — details of payments to and from you and records of services we have provided.
• Technical and usage data — your IP address, browser type, device information, and how you use our website, collected via cookies and similar technologies.
• Marketing and communications data — your preferences in receiving marketing from us.

We do not knowingly collect any special category (sensitive) personal data through our website.

4. How we collect your information

• Directly from you — when you complete a contact or quote form, call us, email us, message us on social media or WhatsApp, or engage us to carry out work.
• Automatically — when you use our website, through cookies and similar technologies.
• From third parties — such as Google (for reviews and analytics) or referral partners.

5. How we use your information and our lawful bases

Under UK GDPR we must have a lawful basis for processing your personal data. We rely on the following bases:

• Contract — to provide a quote, arrange a survey, fulfil an order, install or repair a garage door, and provide after-sales support.
• Legitimate interests — to respond to your enquiries, run and improve our business and website, keep records, and prevent fraud, provided your rights do not override these interests.
• Consent — to send you marketing communications where required, and to set non-essential cookies. You can withdraw consent at any time.
• Legal obligation — to comply with our legal and regulatory obligations, such as tax and accounting requirements.

6. Marketing

We will only send you marketing communications if you have asked us to or purchased services from us and have not opted out. You can ask us to stop sending marketing messages at any time by contacting us or using the unsubscribe link in any marketing email.

7. Sharing your information

We do not sell your personal data. We may share it with trusted third parties who help us run our business and provide our services, including:

• Suppliers and manufacturers where necessary to fulfil your order.
• Sub-contractors and fitters engaged to carry out work.
• IT, website, hosting and analytics providers.
• Payment processors and our accountants.
• Professional advisers, regulators or law enforcement where required by law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

8. International transfers

Some of our third-party providers may be based outside the UK. Where personal data is transferred outside the UK, we take steps to ensure it is protected by appropriate safeguards, such as UK adequacy regulations or standard contractual clauses.

9. Data security

We have put in place appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration or disclosure. We limit access to your data to those who have a genuine business need to use it.

10. Data retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting or reporting requirements. For customers, we typically retain records for up to six years after our relationship ends, in line with HMRC requirements. Enquiries that do not lead to an order are held for a shorter period.

11. Cookies

Our website uses cookies and similar technologies to make it work, to remember your preferences and to help us understand how the site is used. Essential cookies are necessary for the site to function. Non-essential cookies (such as analytics) are only set with your consent. You can control cookies through your browser settings and, where offered, through our cookie banner.

12. Your rights

Under UK data protection law you have the following rights in relation to your personal data:

• The right to be informed about how your data is used.
• The right of access to a copy of the personal data we hold about you.
• The right to rectification of inaccurate or incomplete data.
• The right to erasure ("right to be forgotten") in certain circumstances.
• The right to restrict processing in certain circumstances.
• The right to data portability.
• The right to object to processing based on legitimate interests or direct marketing.
• Rights in relation to automated decision-making and profiling (we do not carry out such processing).

To exercise any of these rights, please contact us using the details above. We will respond within one month. You will not usually have to pay a fee.

13. Complaints

If you have a concern about how we handle your personal data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk or by calling 0303 123 1113.

14. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised effective date. Please check back periodically to stay informed.

Effective date: 31 July 2026